Legal notice
LEGAL NOTICE
Last Updated: September 12, 2026
This Legal Notice provides important information concerning Lunina Beauty, including our store identity, contact information, ecommerce practices, product presentation, pricing, shipping charges, order fulfillment, website use, and certain rights and responsibilities that may apply to customers purchasing through our online store.
This notice should be read together with the Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy available through our website.
Business Information
This online store operates under the name:
Lunina Beauty
Business / Mailing Address:
110 Sparkling Brook Way #WA
Jacksonville, NC 28546
United States
Customer Service Phone:
216-315-5804
Customer Support Email:
support@luninaskin.com
Customers may contact Lunina Beauty using the information above regarding products, purchases, payments, shipping, delivery, returns, refunds, complaints, or other customer service matters.
Our Online Store
Lunina Beauty operates an ecommerce store through which customers may browse and purchase merchandise online.
We aim to provide clear and reasonably accurate information regarding products, prices, shipping charges, purchasing conditions, and relevant store policies before customers complete a transaction.
The name Lunina Beauty identifies the online store for purposes of this Legal Notice.
Nothing in this notice should be interpreted as representing that Lunina Beauty has a particular corporate structure, professional license, government registration, certification, or other formal legal designation unless that information has been separately verified and expressly disclosed.
Product Information
We make reasonable efforts to maintain accurate and useful information regarding merchandise offered through the Lunina Beauty website.
Depending on the product, listings may contain:
Product photographs or illustrations;
Descriptions;
Specifications or characteristics;
Materials or other relevant details;
Pricing information; and
Availability information.
Despite reasonable efforts, occasional typographical errors, omissions, technical inaccuracies, or reasonable product variations may occur.
Actual merchandise may differ slightly from website images because of photography, lighting, screen settings, device displays, manufacturing differences, packaging updates, or similar circumstances.
If Lunina Beauty discovers a material error affecting an existing order, we may contact the customer and take corrective action consistent with applicable law.
Nothing in this section limits consumer rights that cannot legally be waived.
Prices and Checkout
Unless another currency is expressly identified, prices displayed through Lunina Beauty are stated in United States Dollars (USD).
Before completing an order, customers will have an opportunity to review the charges applicable to their purchase.
Depending on the transaction, these charges may include:
Merchandise price;
Shipping charges;
Applicable taxes;
Discounts or promotional credits; and
Other charges clearly disclosed before completion of the transaction.
Lunina Beauty may correct genuine pricing, technical, inventory, or typographical errors to the extent permitted by applicable law.
We do not intend to impose undisclosed mandatory charges.
Shipping Rates
Lunina Beauty currently applies the following shipping rates to eligible orders:
Standard Shipping
Orders from $0.00 to $69.99 — $8.00
Orders of $70.00 or more — FREE
Express Shipping
$15.00
The shipping services available for a particular purchase and the applicable charge will be displayed during checkout before the customer completes the transaction.
Shipping availability may depend on the destination, products ordered, carrier availability, and fulfillment conditions.
Customers should review our separate Shipping Policy for additional information concerning processing times, shipment estimates, delivery expectations, tracking, incorrect addresses, delayed packages, lost shipments, and other fulfillment matters.
Shipment Timing and Delays
Lunina Beauty intends to ship merchandise according to any shipment timeframe clearly communicated through our website, Shipping Policy, checkout process, order confirmation, or other customer communication.
When a specific shipment timeframe is stated, we intend to make that representation only when there is a reasonable basis to believe that the merchandise can be shipped within the stated period.
Where no shipment timeframe is clearly stated, applicable United States requirements governing merchandise ordered online will apply.
If Lunina Beauty determines that an order cannot be shipped within the applicable timeframe, we will take appropriate action in accordance with applicable law.
Depending on the circumstances, this may include:
Notifying the customer that shipment will be delayed;
Providing a revised shipment date where reasonably available;
Giving the customer an opportunity to consent to the delayed shipment; or
Allowing the customer to cancel the affected order and receive the refund required by law.
If we determine that merchandise cannot be shipped, the affected order may be canceled and any payment required to be refunded will be returned promptly in accordance with applicable law.
Shipment and final delivery are separate stages. Once merchandise has been physically placed in the possession of the applicable carrier, delivery may still be affected by weather, transportation interruptions, carrier operations, holidays, inaccurate delivery information, or other circumstances outside our reasonable control.
Order Review and Acceptance
Submitting an order through Lunina Beauty does not necessarily guarantee final fulfillment.
Orders may be reviewed for legitimate operational, payment, and security purposes, including:
Product availability;
Payment authorization;
Fraud prevention;
Shipping eligibility;
Accuracy of customer information; and
Compliance with applicable restrictions.
To the extent permitted by applicable law, Lunina Beauty may decline, hold, or cancel an order for legitimate reasons, including:
Product unavailability;
Material pricing or listing errors;
Failed payment authorization;
Suspected fraudulent or unauthorized transactions;
Incorrect or incomplete customer information;
Shipping restrictions;
Technical issues affecting the transaction; or
Legal restrictions preventing fulfillment.
If an order is canceled after payment has already been collected, any amount legally required to be returned will be refunded in accordance with applicable law and our published policies.
Returns, Exchanges, and Refunds
Conditions concerning returns, exchanges, cancellations, damaged merchandise, and refunds are provided separately in our Return & Refund Policy.
Customers should review that policy before completing a purchase.
Our store policies are intended to explain our commercial practices and are not intended to eliminate, restrict, or waive consumer protections that applicable law does not allow to be waived.
Where mandatory law provides greater protection than a store policy, the applicable mandatory requirement will control.
Customer Responsibilities
Customers are responsible for providing complete and accurate information when placing an order.
This may include:
Full name;
Billing information;
Shipping address;
Email address;
Telephone number; and
Other information reasonably required to process or deliver the order.
Customers should carefully review their information before completing checkout.
If incorrect information is discovered after an order is placed, customers should contact Lunina Beauty as soon as possible.
We cannot guarantee that shipping addresses, products, or other order details can be changed after processing or fulfillment has begun.
Intellectual Property
Materials appearing through Lunina Beauty may include original or lawfully used text, photographs, graphics, logos, branding, website elements, product presentations, and other creative content.
Such materials may be protected by applicable copyright, trademark, and other intellectual property laws.
Protected material may not be unlawfully copied, reproduced, republished, distributed, modified, sold, or commercially exploited without appropriate authorization or another lawful basis.
Third-party intellectual property remains the property of its respective owner.
Proper Use of the Website
Visitors may use the Lunina Beauty website only for lawful purposes.
Users must not knowingly:
Attempt unauthorized access to accounts or systems;
Circumvent or interfere with website security;
Introduce malware, viruses, or harmful code;
Submit fraudulent or unauthorized transactions;
Misuse payment or checkout functionality;
Interfere with normal website operation;
Impersonate another individual or organization;
Unlawfully collect information; or
Use the website in violation of applicable law.
Lunina Beauty may take reasonable measures to protect customers, transactions, systems, and store operations from suspected fraud, abuse, misuse, or security threats.
Third-Party Services
Lunina Beauty may use independent third-party service providers to support operation of the online store.
These providers may include:
Ecommerce platform providers;
Payment processors;
Shipping and logistics providers;
Fraud-prevention services;
Analytics providers;
Communications platforms; and
Other operational or technical service providers.
Independent third parties may maintain their own legal terms, policies, and privacy practices.
To the extent permitted by applicable law, Lunina Beauty is not responsible for independent third-party websites or services that operate outside our control.
Website Availability
We make reasonable efforts to maintain the availability and functionality of the Lunina Beauty website.
Temporary interruptions may occur because of maintenance, software updates, technical issues, network failures, hosting problems, security measures, third-party service outages, or circumstances outside our reasonable control.
Temporary website unavailability does not eliminate obligations arising from completed transactions or mandatory consumer protections.
Consumer Protection
Lunina Beauty intends to conduct its ecommerce activities in accordance with applicable United States federal and state consumer protection requirements.
Nothing in this Legal Notice is intended to eliminate, reduce, or require customers to waive consumer rights that cannot legally be waived.
If a provision contained in this notice conflicts with a mandatory consumer protection requirement applicable to a particular customer or transaction, the mandatory requirement will control to the extent required.
Privacy and Personal Information
Our practices concerning personal information are explained separately in the Privacy Policy available through our store.
Customers should review that policy for information regarding how personal information may be collected, used, processed, disclosed, retained, and protected and what privacy rights or choices may apply.
Limitation of Liability
To the maximum extent permitted by applicable law, Lunina Beauty will not be responsible for indirect, incidental, special, or consequential damages arising solely from use of, or inability to access, this website where such liability may lawfully be limited.
Nothing in this section excludes liability that applicable law does not permit us to exclude or restricts statutory remedies or consumer protections that cannot legally be waived.
Governing Law
To the extent permitted by applicable law, matters concerning the operation of Lunina Beauty and this website will be governed by applicable laws of the State of North Carolina and the United States.
Nothing in this provision requires customers to waive mandatory consumer protections, jurisdictional rights, statutory remedies, or other rights that applicable law does not permit to be waived.
Updates to This Legal Notice
Lunina Beauty may revise this Legal Notice when reasonably necessary to reflect changes to our website, store operations, policies, services, commercial practices, or applicable legal requirements.
When revisions are made, an updated version may be published through our website together with a revised “Last Updated” date.
Contact Lunina Beauty
For questions concerning this Legal Notice, orders, customer service matters, complaints, or other inquiries, please contact:
Lunina Beauty
110 Sparkling Brook Way #WA
Jacksonville, NC 28546
United States
Phone: 216-315-5804
Email: support@luninaskin.com